Handling The Irate Caller
$ 59.33
Description: The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood – any blood – but at the same time there is no better feeling, when, at the end of the day: You have taken one of these callers Calmed them down Taken all the information Followed through Fixed the problem Turned that ranting, raving, irrational person, into another happy customer This training video details some easy to follow steps to enable you to do this every time!
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Handling The Irate Caller
$ 59.33
