Privacy Policy

Terms and Conditions of Use of Code Blue Technologies (Pty) Ltd.

1. Acceptance The Use Of Code Blue Technologies (Pty) Ltd. Terms and Conditions

Your access to and use of Code Blue Technologies (Pty) Ltd. is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

1. Advice

The contents of Code Blue Technologies  (Pty) Ltd. website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

1. Change of Use

Code Blue Technologies  (Pty) Ltd. reserves the right to:

3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Code Blue Technologies  (Pty) Ltd. shall not be liable to you for any such change or removal and.

3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

1. Links to Third Party Websites

Code Blue Technologies (Pty) Ltd. Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

1. Copyright

5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Code Blue Technologies (Pty) Ltd. or otherwise used by Code Blue Technologies (Pty) Ltd. as permitted by law.

5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

5.3 The use of automated systems or software to extract data from this website or www.greenhacks.co.uk (‘scrape’, ‘scraping’ or ‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with Code Blue Technologies (Pty) Ltd. in which permits it access to greenhacks price, stock and listing information.

1. Disclaimers and Limitation of Liability

6.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2 To the extent permitted by law, Code Blue Technologies (Pty) Ltd. will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

6.3 Code Blue Technologies (Pty) Ltd. makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Code Blue Technologies (Pty) Ltd. for death or personal injury as a result of the negligence of Code Blue Technologies (Pty) Ltd. or that of its employees or agents.

1. Indemnity

You agree to indemnify and hold Code Blue Technologies (Pty) Ltd. and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Code Blue Technologies (Pty) Ltd. arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

1. Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of South Africa and you hereby submit to the exclusive jurisdiction of the South African courts.

1. SMS Notifications

We may use your cellphone number for the exclusive purpose of transactional updates with regards to delivery or collection of orders you place on our website. We will not contact you via SMS related to any marketing matter.

Pricing and Availability:

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact, you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

• We try hard to keep our listed pricing current. Prices may be subject to change at our discretion due to exchange rate fluctuations or supplier price changes. We reserve the right to cancel an order due to unavailability of stock or unexpected price changes.
• Sometimes, our website might overlook and still offer a product that has been discontinued or is no longer in stock with us or our suppliers. If you order a product that we are unable to supply due to these reasons, please be understanding and patient with us. We will gladly offer alternative products and if we cannot supply what you need, we will gladly refund you.

 

Delivery Information

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully assembled PCs may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.

Once the order has been confirmed, you can make payment via EFT or cash deposit or credit and debit card. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account.

Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

• Door-to-door Courier (via The Courier Guy):

NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address.

Please note that the delivery rates can change if the couriers are delivering to high risk area’s, a representative from greenhacks will contact you if there is an extra charge for the delivery.

 

Collection from greenhacks Offices:

Clients may also collect their purchases directly from greenhacks in Midrand. There may be a waiting period of 1-3 business days after placing the order, before you can collect. We will inform you via Phone or email once your order has arrived.

How long will delivery take?

Typically, we’ll get the courier to collect your order within 24 hours (provided that you pay into the correct bank account FNB and the payment has been verified). Delivery timeframes for each courier may differ. These timeframes are valid for business days and take effect from the time that we dispatch your order.

If you’re not in one of the major centres listed delivery may take 1 or 3 days longer than the above normal times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

Insurance:

By default, all orders do not carry delivery insurance. Delivery insurance by The Courier company is calculated at five percent (5%) of your order total. Should you want to opt-in for delivery insurance please email us at [email protected], the fee will be added to your order and is payable in the final total.

 

What happens if I don’t receive my order?

All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the Prescence of the courier driver. Email or contact us on live chat immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.

Returns Policy

Returns:

If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a re-stocking fee of up to 25% will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, greenhacks reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.

All products being shipped back to greenhacks should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; greenhacks  will not be liable for the damages. It is recommended to insure any items that you send to us.

All orders cancelled by the client prior to shipping (being prior to fulfilment), for which payment has been received by greenhacks, will be refunded to the client in full including any delivery charges quoted. Accordingly, for the avoidance of any doubt, all payments made by the client and received by greenhacks are fully refundable deposits until the order is shipped (“fulfilled”) by greenhacks, It’s the Only way.

Replacements:

All products sold by greenhacks are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to greenhacks, but greenhacks will cover the return shipping costs back to the customer and if the item has been tested as no fault is found it will be at the customers expense for the return of the item.

In the unlikely event that a product sold by greenhacks is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.

Please note the following issues/problems will not render the product defective and will not entitle you to any repair, replacement or refunds:

• faults resulting from normal wear and tear
• physical damage to the product
• when you, or someone unauthorised has altered, damaged or removed the warranty seal(s) and/or screw(s)
• hardware or software (including operating systems, applications, games, etc) that is not compatible with your system and/or existing hardware.

If the product is found to be defective, will either:

• Replace the product with either a new or refurbished product
• Repair the product
• Credit the product

The final decision on the status of “defective” products is made by the supplier/manufacture.

 

Privacy Policy

Our privacy policy applies to all users on our website. The purpose of this policy is to set out how and why we use your personal information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, date of birth, online identifiers or phone number. You may, however, visit our site anonymously.

When browsing our site anonymously or as a logged in user, we may also receive information pertaining to your visit such as the duration of the visit and which pages you have viewed.
We may also receive geographical information, and information pertaining to the equipment you are using such as the device type, IP, browser and operating system.

By using our website, you warrant that the information you provide us with is accurate, current and true. You warrant that this information does not impersonate or misrepresent any person or entity, nor does it falsely state or otherwise misrepresent your affiliation with any person or entity.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
  (your information helps us to better respond to your individual needs)
• To improve our website
  (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We have data protection policies in place, as well as policies to handle data breaches. We restrict access to your personal information and monitor that access as well.

Data Retention

We retain your personal information for as long as it is required for our platform, our products or our services to you, and how long it is necessary to fulfil our contractual obligation with any orders you place with us.
You may request that we remove this personal information from our system by emailing us at [email protected].

By using our website, you grant us consent to retaining your personal information for no longer than as is necessary to fulfil the obligations outlined above.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website, www.greenhacks.co.uk

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This version of our privacy policy replaces any previous versions available on our website.

Third-Party Payment Providers Policy

By placing an order with us and selecting a third-party payment provider (i.e Buy Now, Pay Later (BNPL) or Credit Card) as your payment method, you acknowledge and accept the below terms and conditions related to payments and refunds.

1. You accept that any interaction with and utilisation of a third-party payment provider is subject to their specific terms and conditions. By choosing a third-party payment provider as your payment method, you agree that you have read, understood, agreed, and are therefore bound by their terms and conditions and that of your payment plan (if applicable).
2. For the avoidance of any doubt, we confirm that we are not affiliated or connected with any third-party payment provider. Accordingly, the information you provide to them during your application and credit assessment (if applicable), as well as the details of your payment plan, is not shared with us at any point. We are not liable for any breach of privacy or information that may occur between yourself and the third-party payment provider.
3. Returns and subsequent refunds for orders paid for via a third-party payment provider will be processed by ourselves to you via their platform, subject to our returns policy. For buy now, pay later (BNPL) payment providers, these refunds will not be interchangeable for store credit, EFT refunds, or any other form of reimbursement under any circumstances. We unfortunately have no control over the lead times associated with refunds processed via third-party payment providers, which can vary. A refund, whether full or partial, will either be deducted from the outstanding balance of your payment plan (if applicable), or refunded to your original payment method depending on your specific circumstances. We kindly ask for your patience and understanding during the refund period.
4. Amendments to orders (adding, exchanging, or removing items) after placement will be handled as follows:

4.1 Requesting to add any item/s to an order would result in an additional order being placed for the new item/s, and would be subject to a new payment plan (if applicable) in the event that the same third-party payment provider, and not another payment method (e.g., EFT / card), is used for the new additional order.

4.2 Exchanging an item on your existing order for another item would result in a return and refund of the item on the initial order, and the placing of a new additional order for the exchanged item. The new additional order would be subject to a new payment plan (if applicable) in the event that the same third-party payment provider, and not another payment method (e.g., EFT / card), is used for the new additional order. Please also refer to returns and refunds via third-party payment providers above.

4.3 Removing and returning an item from an order with multiple items would result in that order being partially returned and refunded via the third-party payment provider’s platform. Please refer to refunds and returns via third-party payment providers above.

4.4 For BNPL payment providers, any refund resulting from an amendment to an order will not be interchangeable for store credit, EFT refunds, or any other form of reimbursement under any circumstances.

We recommend contacting your third-party payment provider directly for any inquiries or concerns regarding your payment plan or refunds, as well as consulting their online resources and customer support.

This policy was last modified on 02-02-2026.