Dealing With Difficult Customers
$ 59.33
Description: In any sort of customer service role, it is inevitable that there are going to be times when difficult behaviour will be encountered. In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company's image. This customer service training video provides viewers with some simple and practical suggestions on how to handle difficult behaviour such as: Taking a deep breath Ignoring personal insults Making the behaviour the focus rather than the person Writing down information
